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Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, customer friendly Account Coordinator that can work in a team environment as a team player.
Duties:
- Serve as the first point of contact for client queries via phone and email.
- Update scheduled task modules for regular maintenance bookings.
- Coordinate contract renewals, terminations, and supplier purchase orders.
- Assist with service setup and ad hoc document preparation (Excel, Word, PowerPoint).
- Manage client data in TASKYE, including contract sites, users, and suppliers.
- Support Account Managers with contract mobilisations and service improvements.
- Perform quality audits and assist with out-of-hours support.
- Excellent communication skills, both written and verbal.
- Strong customer focus and problem-solving abilities.
- Ability to manage multiple tasks and prioritise effectively.
- Team player with a positive attitude and willingness to learn.
- Familiarity with Microsoft Office and task management software (desirable).
- Previous experience in facilities management or support service roles is a plus, but not required (full training provided).
- Competitive salary (£26,000 - £27,000) depending on experience and skills
- Full training and career development opportunities.
- A supportive team environment and room for growth.
