Bilingual Customer service Agent

Mulberry Recruitment

Posted 7 hours ago, valid for 16 days

Wokingham, Berkshire RG41 2NU, England

Part Time

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Sonic Summary

The Bilingual Customer Service Agent position is a temporary, ongoing role that allows for remote work, starting on January 23, 2025.
Candidates are required to have previous experience in customer service and must possess strong skills in Microsoft Office, particularly Outlook.
The role involves managing customer relationships, handling inbound and outbound calls, and addressing complaints while adhering to service level agreements.
Applicants should demonstrate excellent communication skills and a conscientious work ethic, with a focus on meeting call quality standards and deadlines.
The salary for this position is competitive, but specific figures are not provided in the job description.

Bilingual Customer Service Agent

Location: Remote

Type: Temporary - Ongoing

Start Date: 23rd January 2025

My client based in Wokingham is looking for a Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines

Meeting Call Quality Standards

Main Tasks:

• Productivity levels such as call answer rates, targets and workstation attendance

• Data capture accuracy

• Inbound and Outbound calls relating to the product

• Managing customer complaints and escalations within the agreed SLA’s

• Adherence to company standards, behaviours and values

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