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Customer Service Administrator

Huntress
Posted 11 days ago, valid for 6 days
Location

Wokingham, Berkshire RG41 2NU, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for a proactive individual to join our client's Service Team as a Service Coordinator.
  • The role involves managing customer communications, scheduling engineer appointments, and maintaining data on the CRM system.
  • Candidates should possess excellent communication and organisational skills, along with the ability to work under pressure.
  • The position offers a salary range of £24,000 to £26,000 and requires prior experience in a similar role.
  • This is a permanent, full-time position based in Winnersh, with the office not accessible via public transport.

We are seeking a confident and proactive individual to join our client's Service Team, providing aftercare support to customers.

To succeed in this role, you should have excellent communication and organisational skills, as you will be coordinating with both customers and engineers daily.

Responsibilities:

  • Managing communication from customers via telephone and email with regards to any aftercare enquiries
  • Coordinating and scheduling appointments for engineers
  • Entering and maintaining all data on the CRM system ensuring visibility throughout the team
  • Collating and uploading documentation to relevant folders and portals
  • Ensuring all feedback is communicated to the customers, keeping them updated and issuing any necessary documents

What we are looking for:

  • Excellent communication and interpersonal skills
  • Solid organisational skills
  • Ability to work under pressure and to deadlines
  • Competent IT user, including previous experience using Excel

Details:

Title: Service Coordinator

Location: Winnersh

Salary: £24,000 - £26,000

Contract: Permanent, Full-time (Monday to Friday, fully office-based)

Please note: The offices are not accessible via public transport

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.