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Wokingham, Berkshire
Customer service representative
Japanese speaking Customer Service Agent

Japanese speaking Customer Service Agent

Mulberry Recruitment

Posted 2 days ago, valid for a day

Wokingham, Berkshire RG41 2NU, England

Part Time

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Sonic Summary

The position is for a Japanese speaking Customer Service Agent working remotely on a temporary and ongoing basis.
The role requires previous experience in a customer service role and strong communication skills, particularly in written and spoken Japanese.
Candidates should be proficient in Microsoft Office, especially Outlook, and have a calm and patient demeanor.
The salary for this position is £13.50 per hour, with working hours from 12am to 9am.
The start date for this role is January 23rd, 2025.

Japanese speaking Customer Service Agent

Location: Remote

Type: Temporary - Ongoing

Start Date: 23rd January 2025

Salary: £13.50

12am-9am

My client is looking for a Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines

Meeting Call Quality Standards

Main Tasks:

• Productivity levels such as call answer rates, targets and workstation attendance

• Data capture accuracy

• Inbound and Outbound calls relating to the product

• Managing customer complaints and escalations within the agreed SLA’s

• Adherence to company standards, behaviours and values

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Japanese speaking Customer Service Agent

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