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Service Coordinator (12 Month FTC)

The Recruiters Room
Posted 8 hours ago, valid for 9 days
Location

Wokingham, Berkshire RG41 2NU, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position of Service Coordinator is available in Wokingham on a 12-month fixed-term contract with a salary ranging from £26,000 to £30,000 depending on experience.
  • The role focuses on managing UK clients and requires candidates with a background in scheduling for engineers or experience in a fast-paced administrative role.
  • Key responsibilities include responding to customer inquiries, obtaining quotes, scheduling projects, and maintaining client and third-party details.
  • Candidates should demonstrate proactivity and resilience, with the ability to meet strict service level agreements (SLAs).
  • Experience in a related field is required, although the specific number of years is not stated in the job description.

Service Coordinator

Wokingham

12 month FTC

£26,000 - £30,000 DOE

Our client, located in Wokingham, has an exciting opportunity for a Service Coordinator to join their hugely successful and rapidly growing organisation who operate with clients worldwide. This role will uniquely focus on their UK clients.

We are looking to engage with candidates who either: -

- Come from a background in scheduling works to be carried out by engineers, where strict SLAs have had to be delivered on

OR

- Have worked within a fast - paced Administrative role, by requiring proactivity and resilience.

Duties for the Service Coordinator:

  • React to callouts - (Meaningful response within 15 mins of receipt).
  • Respond to customer email & phone enquiries - (Meaningful response within 15 mins of receipt).
  • Getting 3rd party quotes for renewals - (Meaningful response within 1 week of request)
  • Place PO’s with 3rd party Contractor for Contract Renewal
  • Scheduling PPM/Smallworks/Projects - (Meaningful response within 2 weeks of receiving Client PO).
  • Creating and issuing Small Works/Callout quotes and purchase orders
  • Ordering parts/materials/ for small works
  • Request/Review third party RAMs and issue to Client - (Meaningful response within 2 weeks prior to the visit).
  • Informing Accounts of billing for Smallworks and Callouts.
  • Create Monthly/Quarterly Reports for Client Meetings.
  • Create Weekly Joblogic Report and send to the engineers.
  • Create and Send Callout Rota to Message Direct
  • Keeping Client and 3rd party details updated - via Joblogic and Customer contact sheet.

Additional Tasks from Admin support

  • Request and save maintenance reports/check sheets and upload them onto Joblogic.
  • Request and Check Engineer Timesheets against Joblogic.
  • Taking minutes at the Engineers weekly maintenance meeting

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.