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My client are seeking a Client Service Team Manager to join their fast-growing team. The role of the Team Manager is to support the Group Risk team in providing exceptional servicing to a portfolio of clients. The Team Manager will be the first point of contact for the team and will be expected to have the skills and knowledge to understand and resolve any issues that may arise.
Duties
To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
To ensure that the team are adhering to all processes and service standards assigned to them.
To deal with HR issues that arise within your team with the support of your line manager.
To be responsible for monthly 1-2-1s, midyear and annual performance reviews with your team.
Ensuring proactive recruitment - interviewing, note-taking, processing applicants, confirming offers and onboarding new staff members.
Effective management of leavers process within the team.
Monitor and maximise the performance of your tram to support the department goals and also other departments when relevant.
Maintain own self-development and where possible attend staff training arranged by the team and recognise the need for training within own team.
Develop, maintain and cultivate constructive and professional relationships with the Sales Consultants, clients and insurers at all levels.
Provide a proactive professional telephone handling service for both internal and external calls including insurers, clients and colleagues.
Receiving complaints and escalating as appropriate. Manage workloads including delegation of work to the team.
Provide technical support and guidance for team members.
Provide training for new starters and existing team members where required.
Be an escalation point for the team and be on hand support with client queries at all times.
Benefits
Holiday entitlement of 26 days plus bank holidays.
Career Prospects.
Gain CII or ACII qualification to boost your knowledge and career prospects.
Pension scheme.
24 hour support for physical and mental wellbeing.
1 days paid volunteering day to give back to our communities.
The Spotlight Awards, where we shine a light on the brightest talent across our group.
We offer genuine potential support for both personal and professional development, come and be part of our story and help us shape our future.
