Client Services Administrator

Client Services Administrator

Salary: Up to £30,000 plus excellent benefits!

Hours: Monday – Friday 9am-5pm (1 hour lunch)

Locations: Winnersh/Hybrid working or Remote if too far to commute, with quarterly travel to the office for team events.

Join Our Growing Team as a Client Services Specialist!

Do you have experience with administrating group life, group income protection, group critical policies, or have some experience in employee benefits?

My client is seeking strong Client Administrator to join their growing friendly team! Here you'll have the opportunity to thrive in a role that values growth and collaboration!

Your Role:

You will provide essential office-based support to Insurance Consultants, ensuring the seamless management of client portfolios. You'll be the first point of contact for client and provider queries, handling interactions with professionalism and expertise and you will help build long lasting relationships with clients through your work. Your responsibilities will include:

• Developing and maintain constructive relationships with clients, insurers, and sales executives.
• Responding to queries, meeting agreed SLAs and keeping all parties updated.
• Administering invoicing, accounts, client queries, claims, underwriting, and more.
• Gathering and analysing relevant data for client scheme renewals, ensuring accuracy.

Essential criteria:

• Group Risk, Insurance or Employee Benefits knowledge
• Administration experience
• Customer Service experience
• Highly motivated and enthusiastic
• Proactive approach
• Proficient with Microsoft Office
• Be willing to learn and a natural curiosity
• Be positive, collaborative and resilient. No two days are the same!
• Be Honest and have integrity

What We Offer:

• Supportive working environment
• Excellent training programme
• Work full-time or part-time (minimum four days a week for part time)
• Holiday - 26 days + bank holidays

• Career progression + opportunity to undertake industry qualifications
• Pensions scheme
• Employee Assistance – 24 hours
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across the group.

If you have experience in insurance, can work in a fast-paced environment, and bring a good sense of humour to our team, we want to hear from you!