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My client is seeking a Senior IFA Administrator based in Winnersh. You would be responsible for dealing with queries from clients, ensuring all communication is accurately recorded and organising financial planning annual reviews with clients on behalf of the Financial Advisors.
Duties
Quickly and effectively deal with queries from clients through clear and thorough communication.
Ensure all written and electronic client communication are accurately recorded and maintained to Intelliflo (iO).
Collect, collate, and record client policy information and critical data in accordance with the principles of KYC.
Obtain policy information, quotes, illustrations, and product details.
New client on-boarding from initial contact until funds are invested.
Process and submit new business to providers and ensure applications are completed efficiently.
Placing investment trades, fund switches, and on occasion, conducting peer reviews on fund switches instructed by colleagues.
Organising financial planning annual reviews with clients on behalf of the Financial Adviser.
Prepare documentation for initial client meetings and annual financial reviews, including product literature, illustrations, provider forms and client agreements.
Be proficient sending critical client data by DocuSign and other electronic methods.
Create, schedule, and manage follow up tasks relating to client meetings, ad-hoc requests, and new business submissions on iO.
Comply with internal and FCA compliance policies and procedures, ensuring all client data and information remain confidential and compliant e.g., AML & GDPR.
Commit to continuous personal development.
Assist and work collaboratively with other members of the Administration and Paraplanning team.
A Senior IFA Administrator is also expected to assist with the training and development of the junior members of the team, as well as new administration staff.
On a day-to-day basis you may be required to peer review colleague work, which could include new applications, written correspondence, and technical fund switches on provider platforms.
Experience & Qualifications
A minimum of 2 years experience within the financial services industry.
Experience using iO is desired, but not essential.
Strong technical knowledge of investments, pensions, and family wealth planning.
Excellent written and verbal communication skills are essential.
A very high attention to detail and accuracy is also essential.
Demonstratable experience delivering the highest level of service to clients.
Excellent IT skills and proficiency on Microsoft Office packages, with an intermediate knowledge of Excel.
Understanding the needs of the businesses Financial Advisers as well as FCA rules and requirements.
Industry qualifications are desired, but not essential.
Key Competencies
Working under pressure individually and as part of busy teams, to meet sometimes strict deadlines and urgent client needs.
