- Deliver excellent customer service at all times.
- Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
- First response to daily issues, customer queries and complaints.
- Ensure personal targets and department expectations are met.
- Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.
- Previous customer service experience.
- Be numerate accurate and diligent.
- Ability to work in a team, independently and prioritise the workload.
- Self-motivated and proactive.
- Flexible towards working hours.
- Have a good understanding of computer-based programs, including Microsoft.
- Previous experience in a leisure-based role, including membership administration would be a benefit but not a must have!
- Full Membership to their luxury spa and gym
- Life Assurance (4 x Annual Salary)
- Medical Cash plan
- Thrive Mental Health App
- Complimentary guest passes
- Discounts on selected products
- Company sick pay
- Recognition & reward company days out
- Paid breaks
- Employee Referral Scheme