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Service Administrator
- Annual Salary: £28,000 - £28,000
- Location: Wolverhampton (WFH 4 days with 1 day a week in the office)
- Job Type: Full-time 8:30am - 5pm
We are seeking a proactive and organised Service Administrator to join our client based in Wolverhampton. This role involves managing a variety of tasks including receiving and triaging calls, scheduling resources, and liaising with engineers to ensure efficient service delivery. The ideal candidate will thrive in a dynamic environment and demonstrate a strong commitment to their company values. If you have experience in scheduling and want to work for a company that puts you first - click apply!
Day-to-day of the role:
- Receive and manage communications from clients through phone calls, emails, and our client portal.
- Triage calls to determine urgency and required actions.
Required Skills & Qualifications:
- Proven experience in scheduling and resource coordination, preferably in a technical or engineering environment.
- Strong organisational and communication skills.
- Ability to work independently and as part of a team.
- Experience in handling client communications and liaising with operational staff.
- Comfortable with remote working arrangements and capable of maintaining productivity.
- Positive attitude, full accountability, and a focus on client needs as per our ACT (Accountability, Commitment, Teamwork) values.
Benefits:
- Majority work-from-home flexibility with a well-set-up home workstation.
- Reconnect days for team collaboration, including activities like office pizzas.
- Competitive salary and opportunities for professional development.
- Supportive team environment focused on personal relationships and professional growth.
- Coordinate and schedule resources effectively to meet service demands.
- Pass and delegate calls to engineers and ensure they have the information needed to respond effectively.
- Maintain ongoing communication with engineers to monitor progress and resolve any issues.
- Work closely with dedicated coordinator teams to manage regional activities.
- Participate in ‘Reconnect Days’ where the whole team gathers in the office for collaboration and training sessions.
