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- Process customer orders and inquiries via phone and email using a CRM system.
- Handle incoming customer queries professionally and efficiently.
- Build and maintain strong client relationships, ensuring excellent service.
- Support customer retention and growth by proactively engaging with current and potential clients.
- Maintain an accurate and up-to-date customer database.
- Provide product recommendations based on client needs.
- Work closely with warehouse and distribution teams to ensure on-time deliveries.
- Resolve customer issues, queries, and complaints effectively.
- Perform general administrative duties to support sales and customer service operations.
- Previous experience in sales or account management (preferably in a B2B environment).
- Strong communication skills, both written and verbal.
- Highly organised, confident, and proactive, with the ability to work under pressure.
- Strong time management skills and ability to prioritise workloads.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Enthusiastic, motivated, and eager to contribute to business growth.
