Office Admin / Customer Services

SF Recruitment are working with a growing business based in Wolverhampton who are looking for am Office Administrator / Customer Service Advisor to join the small team Salary: £25,000 - £30,000 DOE + BonusHours: Monday to Thursday 8.30am - 5pm. Friday 8.30am - 12.30pm. We are seeking a dynamic and organised Office Administrator to join our team. The ideal candidate will have a varied role, covering Customer Service, Sales Administration, General Administration, Marketing, and Purchasing. If you are a proactive individual with strong multitasking abilities, we'd love to hear from you! While proficiency in Mandarin is an advantage, it is not essential. Key Responsibilities Customer Service - Provide professional and friendly support to customers via phone, email, and in person. - Handle customer enquiries, complaints, and feedback effectively and efficiently. - Maintain accurate records of customer interactions and ensure follow-ups are completed. Sales Administration - Process orders, invoices, and payments in a timely manner. - Coordinate with the sales team to ensure accurate tracking of leads and sales. - Maintain up-to-date records in the CRM system. General Administration - Manage office supplies and maintain a well-organised office environment. - Organise meetings, appointments, and travel arrangements. - Prepare reports, presentations, and correspondence as needed. Marketing - Assist in the creation and distribution of marketing materials, including emails and brochures - Help organise events, trade shows, and other promotional activities. Purchasing - Source and liaise with suppliers to ensure cost-effective purchasing. - Place and track orders, ensuring timely delivery of goods and services. - Maintain accurate purchasing records and manage supplier relationships. Person Specification Essential: - Strong organisational skills with the ability to prioritise tasks effectively. - Must have previous Admin / Customer Service experience - Excellent written and verbal communication skills. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems. - A positive attitude and strong team-working skills. - Attention to detail and a commitment to accuracy.