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Customer Engagement Coordinator
Wolverhampton
Salary £26,000 - £28,000
We are recruiting for a Customer Engagement Coordinator, for are client based within Wolverhampton. The ideal candidate for this role will play a crucial role in optimising customer experience through providing exceptional administrative and operational support and will have prior experience of working within a planning/scheduling/customer service role.
Customer Engagement Coordinator Responsibilities
- Assist the Customer Engagement Managers in daily operations and administrative tasks
- Coordinate and schedule customer services consultants and developers and monitor small projects to completion.
- Coordinate customer training sessions and workshops
- Prepare and manage reports and presentations
- Maintain and update customer records and databases
- Support the development and implementation of customer engagement strategies
- Support the internal systems team with business systems and process improvements by testing new releases and feeding back.
- Document and update processes and procedures
- Collaborate with various departments to ensure seamless customer service
- Monitor and report on customer feedback and engagement metrics
- Perform other duties as assigned by the Customer Engagement Managers
Skills and Experience
- Strong IT skills
- Proactive and flexible
- Highly organised including efficient time management and prioritisation with the ability to work under pressure.
- Exceptional customer service skills including written and verbal communication.
- Previous experience in a similar role.
If this role is of interest, please contact James Aust for more information.
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