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- Location: Field Service
- Job Type: Full-time
Join a leader in developing smart solutions for the healthcare sector, as a Lead Training Engineer. This role is crucial in overseeing and ensuring that both new and progressing field service engineers receive the necessary training to excel in their roles. With a focus on maintaining high service levels and supporting our customers, this position is ideal for someone passionate about technology, training, and enhancing care quality through effective communication solutions.
Day-to-day of the role:- Deliver high-quality technical training across all product portfolios to ensure field engineers are competent in both preventative maintenance and reactive works.
- Provide maintenance training to customers on-site and at the head office.
- Support the training of export customers in service and maintenance.
- Train and coach current and new employees in all administrative work practices in collaboration with the technical author to enrich training modules.
- Conduct on-site training for service engineers, offering real-world experience and support to the Technical Support Department (TSD) to deliver technical changes and resolve customer issues.
- Oversee training requirements for the field team, maintain the training matrix, and forecast future technical and administrative training needs.
- Perform quality audits to ensure high levels of fault finding, maintenance, and rectification are achieved on customer sites.
- Address customer complaints and escalations by providing detailed technical analysis to identify root causes.
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Previous (min 3 years) Fire system maintenance/repair experience.
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Previous training experience either directly in a training role or as a senior engineer.
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Experience with Ihasco/ECS/CSCS operating platforms i.e. the administration of this type of remote worker safety systems.
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Proven ability to coach and train employees on technical and administrative practices.
- Familiarity with compliance and reporting.
- Competitive bonus scheme.
- Free on-site parking.
- Comprehensive pension scheme.
- 25 days holiday plus bank holidays, with additional days accrued after 5 years up to a maximum of 30 days.
- Death benefit scheme offering 2x annual salary.
- Salary exchange options.
- Long service awards for 10, 20, and 25 years.
- Birthday and Christmas gifts for all employees.
- Optional Pay Care monthly contribution for additional products and services.
- Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
- Participation in the Halma Share Incentive Plan.
- Regular company social events including summer and Christmas parties.
To apply for the Lead Training Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
