Customer Service Executive

Customer Service Executive

Monday to Friday 8.45am to 5.00pm

£12.21ph with Weekly Pay

Working within a Call Centre environment - Office Based - Wolverhampton

- Excellent Customer Service - Strong Oral and Written Skills- Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

• Responsible for accurate and timely update of all Customer data

• Responsible for case managing customer requests and queries in an accurate and timely manner

• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

• Responsible for supporting your team and line manager in delivery of business objectives

• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs

• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures