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Customer Service Administrator

Hays Specialist Recruitment Limited
Posted a day ago, valid for 15 days
Location

Wolverhampton, Staffordshire WV6 7NR

Salary

£25,000 - £30,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Senior Customer Service Administrator position offers a salary ranging from £25,000 to £30,000 per annum.
  • This is a full-time, permanent role based in Wolverhampton with no hybrid working options.
  • Key responsibilities include responding to client queries, managing the ticketing system, and providing administrative support to the helpdesk and operations team.
  • Candidates should have experience in administration, customer service, or helpdesk roles, with a preference for those with a background in manufacturing or engineering.
  • Exceptional initiative and a self-starter attitude are essential for success in this role.

Senior Customer Service Administrator£25,000 - £30,000 per annumFull-time, PermanentWolverhampton basedNo hybrid workingKey duties

  • Ensuring clients receive a same-day response to all queries
  • Ensuring client 'ticketing' system is clear at the end of every day
  • Providing full administrative support to the helpdesk and the operations team
  • Occasional minute taking in client meetings
  • Leadership and overseeing of the day-to-day running of the office and helpdesk team

What you'll need to succeed

  • Exceptional initiative and a self-starter attitude
  • Experience in administration, customer service or helpdesk roles
  • Experience in manufacturing/engineering is preferred but not essential

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.