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Customer Service Advisor - German & French Speaking

Advancing People
Posted 6 days ago, valid for 17 days
Location

Wolverhampton, Staffordshire WV6 7NR

Salary

£28,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Advancing People Multilingual is recruiting a German & French Speaking Customer Advisor for a client in Wolverhampton, West Midlands.
  • The role involves providing excellent customer service via phone and email to customers in German and French-speaking regions.
  • Candidates should be fluent in both languages and have previous customer service experience, with strong communication and problem-solving skills.
  • This full-time permanent position offers an annual salary of £28,000 along with attractive company benefits.
  • The role also allows for flexibility to work from home one day a week.

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German & French Speaking Customer Advisor for their client based in Wolverhampton, West Midlands

As a German & French Speaking Customer Advisor it will be your responsibility to work with Customers based in the German & French speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

  • Accurately & professionally manage inbound calls
  • Deal with web enquiries in a prompt manor
  • Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
  • General administrative duties.
  • Taking receipt of returned product and managing the product through to investigation and closure of the issue.
  • To carry out translations as required.

Person Specification

  • Fluent in German & French
  • Previous experience working in a customer service environment is desirable
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
  • Ability to learn new systems and processes
  • Good computer skills
  • Positive "can do" attitude

This is a full-time Permanent position offering an annual salary of £28,000 + attractive company benefits!

This role offers flexibility to work from home / Work Remotely 1 day a week.

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.