- Respond to customer inquiries via phone and email
- Resolve customer enquiries promptly and professionally
- Maintain accurate records of customer interactions and transactions
- Provide information about products and services
- Collaborate with other departments to resolve complex issues
- Follow up with customers to ensure their issues are resolved
- Have the ability to work under pressure
- Experience working in a similar role, preferably a call centre background
- Clear written and verbal communication skills
- Ability to multitask and manage time effectively