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My Wolverhampton based Distribution and Service client are looking for a Customer Service Team Leader to join their team on a full time and permanent basis.
The Customer Service Team Leader is a pivotal role responsible for overseeing the daily administrative operations and maintaining a productive and organised work environment.
Duties:-
- Leadership of the administrative team, overseeing daily tasks.
- Provide outstanding customer service by handling customer issues and ensuring they are kept updated throughout relevant processes.
- Book installation/site visit dates with customers and ensure all processes run smoothly.
- Administering all warranty and return claims
- Raising and management of customer site visits
- Take ownership of maintaining ticket system within theCRM system
- Administering the companies non-conformant report system, making recommendations to improve customer service.
- Play a pivotal role in keeping systems up to date with accurate product listings and pricing
- Liaising with internal departments to resolve customer queries and escalations
- Escalation point for customer queries
- Monitor and manage office resources, including supplies, equipment, and inventory
- Collaborate closely with other colleagues across the business to ensure customer satisfaction at all times
- Manage teams and own performance in terms of timekeeping, attendance, accuracy of work, quality and compliance with procedures.
Key Skills:-
- Essential you have led a customer service team previously
- Good understanding of CRM systems
- Knowledge of warranties / returns would be advantageous
- Able to lead from the front
- Excellent leadership skills
