Customer Service Technician

Role overview

• ID: 2024-6525
• Entity: Vistry
• Region: Vistry North West Midlands
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Wolverhampton, West Midlands
• Date Posted: 15.11.2024

We have a new opportunity for a Customer Service Technician to join our team within VistryNorth West Midlands, at various site across the region. As our Customer Service Technician, you will be responsible for providing an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.  You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with putting together a programme of works for subcontractors and be on hand to offer technical advice. This is an excellent opportunity to be working permanently with one of the most successful and recognisable main contractors and housebuilders in the UK who have built a superb name in the market.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Company Van
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • IT Literate
  • Excellent written and verbal communication skills – engaging with customers, suppliers, partners
  • Pro-active approach with the ability to work independently and as part of a team
  • Good practical experience within all aspects of the building industry
  • Basic knowledge of carpentry/bricklaying and plastering/drylining and all finishing trades
  • Flexible (if necessary work overtime/weekends/emergency call outs)
  • Resilient personality and able to maintain a professions image
  • Ability to organise and prioritise effectively
  • Current driving licence
  • Experience working as a multi-trade maintenance operative in a customer facing environment is desirable but not essential
• More about the Customer Service Technician role...
  • Carry out multi-trade remedial work to a Vistry’s quality standards
  • Undertake vehicle and equipment inspections on a regular basis
  • Ensure all areas of traffic, or areas at risk are covered and/or protected from any damage from remedial activities
  • Maintain in good order the company vehicle assigned and be mindful of the responsibilities of the road worthiness of same
  • Ensures that purchaser’s acceptance sheets are signed by purchaser as proof of completion that the work is finished to Vistry’s quality standard
  • Assist the Quality Inspectors with back checks when necessary
  • Carry out all duties in accordance with Vistry’s internal code of conduct
  • Escalate any issues or risks to the appropriate person through the CM system
  • Familiarise and hold a good understanding of required policies and procedure
  • Plan the allocation of own work to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-KM1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.