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Internal Customer Service Advisor

Hawk 3 Talent Solutions
Posted 6 days ago, valid for 17 days
Location

Wolverhampton, Staffordshire WV6 7NR

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This position is for an experienced Customer Service Advisor at a market-leading business focused on ethical and sustainable practices.
  • The role offers a starting salary of £25,000, which increases to £27,000 after a six-month probation period, along with a generous bonus scheme.
  • Candidates should have experience in sales and be highly organized, confident, and articulate, capable of working effectively under pressure.
  • Key responsibilities include processing orders, handling customer queries, maintaining the customer database, and building meaningful customer relationships.
  • The closing date for applications is December 7, 2024, and Hawk 3 Talent Solutions is acting as an employment agency for this position.

Are you an experienced Customer Service Advisor, looking for a new opportunity ? Would you like to work for an established, market leading business committed to the highest ethical & sustainable practices ?

Job Description

This is a genuinely exciting role for an innovative and experienced individual, to grow with the business at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team.

Salary:

  • £25k to start, increase to £27k after passing 6 month probation + generous bonus scheme

Job Duties:

  • Processing orders via telephone, fax and email onto a bespoke CRM system.
  • Processing inbound queries via both telephone and email quickly & in a professional manner.
  • Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
  • Regularly update the customer database to ensure that all details are up to date and accurate.
  • Advising customers of available products and offering alternatives that best fit their needs.
  • Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
  • Liaising with warehouse and distribution to ensure orders arrive on time.
  • Log customer issues, responding to and solving customer problems / queries / complaints.
  • Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Ideal Candidates:

  • You'll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
  • Experience in sales.
  • You will need to have good time management skills and able to prioritise your workload.
  • The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
  • Proficiency with MS Office applications.
  • The ability to use own initiative.
  • Excellent interpersonal skills including first class written and spoken English
  • Work accurately with attention for detail.
  • Self-motivated and passionate.
  • Enthusiastic and an effective team member.
  • Excellent investigative and problem solving skills.

Closing date 07.12.2024

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.