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Gap Personnel (operating as an employment business) are recruiting for our client based in Wolverhampton for a Sales & Customer Service Specialist on a permanent basis.
We’re on the hunt for a dynamic, high-energy, and results-driven Sales & Customer Service Specialist to join our client! If you have a flair for internal sales and enjoy building relationships with customers this is the role for you.
Hours:
Monday - Friday 9am - 5:30pm
Salary
£25,500 starting salary + commission
£27,500 after a successful 6 month probation
Description and key responsibilities as a Sales & Customer Service Specialist:
- Processing orders via telephone, fax and email onto a bespoke CRM system.
- Processing inbound queries via both telephone and email quickly and in a professional manner.
- Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
- Regularly updating the customer database to ensure that all details are up to date and accurate.
- Advising customers of available products and offering alternatives that best fit their needs.
- Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
- Liaising with warehouse and distribution to ensure orders arrive on time.
- Log customer issues as well as responding to and solving customer problems / queries / complaints.
- General administrative duties.
- Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
Qualifications and skills required as a Sales & Customer Service Specialist:
- You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
- Experience in sales.
- You will need to have good time management skills and able to prioritise your workload.
- The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
- Proficiency with MS Office applications.
- The ability to use own initiative.
- Excellent interpersonal skills including first class written and spoken English
- Work accurately with attention for detail.
- Self-motivated and passionate.
- Enthusiastic and an effective team member.
- Excellent investigative and problem solving skills
What we give you:
- Continuous recruitment support
- Guidance on CV and interview skills
If you are interested in applying for this vacancy of Sales & Customer Service Specialist please apply NOW!
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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