Two brilliant opportunities have arisen for Call Handlers to join a friendly, professional team, offering a varied and interesting workload. Along with a salary of £26,104 per annum (upon completion of training), you will receive a range of benefits including 28 days holiday (including BH), rising with service, a pension scheme, progression opportunities, free parking, a paid 30-minute lunch break and access to a training portal for personal development outside of work. They are established organisation with 17 years in the industry. The highly professional team offers outstanding quality, flexible virtual assistance services to their 300 plus client bank, with the aim of becoming indispensable to the clients’ businesses. The team consists of fifteen great ladies, three lovely gents and Rosie and Looby Loo the post dogs – you will have to love their gorgeous Cockapoos! The roles available are one for Team Ewok, supporting all their wonderful trades clients, and one for Team R2D2, supporting their message taking clients. What you’ll be doing as Call Handler:

Accurately record messages and sending via email or WhatsApp
Managing diaries using Google Calendars, Office365 and bespoke software systems
Planning routes for clients
Working with capsule CRM and other CRM/Job Management systems
Booking appointments
Email Management
Typing

We’re looking for a Call Handler with:

Previous experience in a call centre or as an inbound/outbound call handler/operative, telephonist or Customer Service Advisor.
Good written and spoken English.
Possess a professional telephone manner and clear telephone voice
Understand Google Calendars and Microsoft Outlook for emails
Be organised with attention to detail
Be quick to learn new systems
Eligibility to work in the UK. Sponsorship is not available.

Working hours:Team Ewok (Trades): Monday-Friday, 09:00-17:00Team R2 (Call Answering): Monday-Thursday, 09:30-14:30 and Friday, 09:00-17:00 All staff agree to work a maximum of two Saturdays a month (realistically it is only ever one). Saturday pay is in addition to basic salary. To apply for this role, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Call Handler

Business Development Manager

German & Italian Speaking Customer Service Administrator

Customer Service Advisor