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Wolverhampton
Scheduling Administrator

Scheduling Administrator

Wolverhampton Commercial

Posted 7 days ago, valid for 11 days

Wolverhampton, Staffordshire WV6 7NR

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

The position is for a Scheduling Administrator in Wolverhampton, offering a permanent, full-time role with a salary range of £28,000 to £30,000.
The ideal candidate should have previous administration experience, preferably with a focus on scheduling or allocating engineers.
Customer service is a significant aspect of the role, requiring the candidate to prioritize customer needs in their tasks.
Key responsibilities include coordinating order scheduling, liaising with customers, and ensuring engineers have the necessary documentation and equipment.
Candidates are expected to have at least some prior experience in administration, with additional experience in scheduling, SAP, and customer service preferred.

Scheduling AdministratorWolverhampton Permanent, Full-Time (40 hours per week)£28,000 - £30,000 Are you a highly organised and detail-focused professional seeking your next career opportunity? Our client, based in Wolverhampton, is looking for a Scheduling Administrator to join their team on a permanent basis.The successful candidate will have previous administration experience, preferably with scheduling or allocating engineers. The position will also be heavily focused on customer service, so customers should always be at the forefront of every task. Duties and responsibilities:

Coordinate and manage the scheduling of all orders, ensuring timely and efficient service delivery.
Liaise with customers via phone and email to arrange and confirm dates
Allocate orders to engineers, ensuring the correct documentation is provided
Monitor customer orders
Plan schedules for Engineers
Ensure equipment is available for engineers to complete duties
Provide customers with correct documentation
Regularly communicate with Field Service Engineers, Service Sales Managers, and internal departments to address customer requests and streamline processes.
Maintain accurate customer records by gathering information from Field Service Engineers and ensuring all data is captured within the SPIRIT system.

Experience required:

Previous administration experience is compulsory
Scheduling or planning experience is beneficial
SAP experience is beneficial
Must be a competent user of Microsoft package
Customer service experience
IT Literate and have excellent communication skills

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