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1st Line BC Support Analyst | Wolverhampton | Hybrid | £26,000
Oscar Technology has partnered with one of the UK's leading Microsoft Dynamics 365 partners to recruit a 1st Line Business Central Support Analyst to join their dynamic team.
The Role
As a 1st Line BC Support Analyst, you'll play a vital role in the smooth operation of the helpdesk. Working within a team, you'll provide support to clients - resolving queries, troubleshooting issues, and ensuring customers get maximum performance and efficiency out of their ERP systems.
Responsibilities
- Helpdesk Management: Handle customer queries received through phone, email, or the portal, logging them accurately in the system.
- Troubleshooting: Analyse and resolve BC issues, escalating more complex cases to senior colleagues where necessary.
- SLA Adherence: Ensure customer requests are resolved within agreed SLAs to maintain the company's reputation for excellence.
Essential
- A minimum of 1 years' experience with Business Central, either in consulting, support, or as a Key/Super user.
- Proven experience in ERP implementation or support, ideally with Dynamics 365 Business Central or Dynamics NAV.
- Strong communication skills, with the ability to simplify complex technical concepts for non-technical users.
- Exceptional problem-solving abilities and a customer-first approach.
In Return:
- Hybrid working with at least 2 days a week from home.
- Generous holiday entitlement, with additional leave for excellent attendance.
- Private health insurance and life assurance (4x salary).
- Pension scheme with matched contributions up to 3%.
- Access to a 24/7 Employee Assistance Programme for expert advice and support.
- Opportunities for continuous professional development and career progression.
Interviews for this role are commencing next week, so please do not hesitate to apply!
1st Line BC Support Analyst | Wolverhampton | Hybrid | £26,000
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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