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End User Support Manager

End User Support Manager

INTEC SELECT LIMITED

Posted 2 days ago, valid for a month

Wolverhampton, Staffordshire WV6 7NR

Full Time

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Sonic Summary

A reputable financial services corporation is looking for an End User Experience (EUX) Manager to oversee end-user technology support in the UK and India.
The ideal candidate should have experience collaborating with infrastructure, applications, and security teams to optimize end-user technology performance.
This role offers a salary range of £60,000 to £65,000 and requires candidates to have relevant experience in managing end-user technology teams.
Key responsibilities include managing team workloads, automating processes, ensuring support targets are met, and collaborating with strategic partners.
The position also offers flexible working arrangements, a 12.5% bonus, 28 days of holiday, and various benefits including medical cover and a pension plan.

End User Experience Manager A highly reputable financial services corporation is seeking an EUX Manager to oversee the support for all end-user technology across its UK and India operations. The ideal candidate will have experience collaborating with infrastructure, applications, and security teams to ensure optimal end-to-end performance of end-user technology.This exciting opportunity offers exposure to modernisation as the company transitions to a cloud-first estate within a scaled Agile framework. The position offers a competitive salary of £60,000 - £65,000, based in Wolverhampton, with the flexibility of 3 days per week on-site.Core responsibilities:

Manage workload and priorities for the End User Technology Team
Automate, orchestrate, and integrate processes to simplify end user technology deployment
Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
Manage the EUT budget, contribute to planning and reforecasting
Collaborate with strategic partners to manage end user technology hardware and address performance issues
Line manage and coach direct reports, handling performance, development, and recruitment
Coordinate with third-party maintenance and support providers
Maintain End User Support documentation and IT hardware/software asset register

Core skill requirements:

Excellent knowledge of Microsoft Windows Operating System is essential
Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
Good knowledge of ITIL basics and principles is essential
Good knowledge of automated build tools is essential
Basic knowledge of Enterprise Technologies is essential

Nice to Have:

Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune
Basic knowledge of collaboration and productivity tools is desirable

£65,000 / 12.5% bonus / Flexible working / 28 Days Holiday / Medical Cover / Life Cover / 13% PensionEnd User Experience Manager

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