Back to search
Join Our Team as an Airline Support Representative!
Are you ready to take off on a rewarding career in the aerospace industry? Our client is looking for dynamic and skilled individuals to join a Brand New Team in, Wolverhampton, as Airline Support Representatives! This is an exciting opportunity to contribute to a world-class customer response centre that provides Aftermarket, Maintenance, Repair & Spares solutions to our global customers.
As part of a newly established team, you will play a vital role in providing exceptional MRO administration services, spares ordering services, and a global customer response centre. Your efforts will support our extensive global MRO customer base, including networks in Singapore, Xiamen, Rockford, Monroe, Phoenix, and Miramar.
Summary:
- Start date: 31/03/2025
- Duration: 6 months - opportuities for extension and permanent positions!!
- Location: Wolverhampton
- Pay Rate:17.00 - 19.00 per hour
- Hours: 37 per week - Monday to Thursday 8-4.45 and Friday 8-12
Key Responsibilities:
- Process MRO & Spares orders efficiently.
- Ensure flawless execution of logistics case management to meet customer commitments.
- Manage orders, quotations, invoicing, and customer inquiries.
- Facilitate customer onboarding on new systems while enhancing their experience.
- Address Aircraft on Ground (AOG) and critical part demands for Actuation Systems customers worldwide.
- Communicate professionally and effectively with our customers.
- Monitor and resolve customer issues using CRM & ERP systems.
- Collaborate with various departments to gather necessary information to resolve customer concerns.
- Maintain timely and accurate communication with supply chain, shipping, quality, and other stakeholders.
- Achieve key performance indicators and strive for best-in-class performance.
- Engage in continuous improvement initiatives and manage small projects as directed.
- Foster an inclusive and rewarding work environment.
Who We Are Looking For:
Essential Skills:
- Customer-focused with a proven track record.
- Detail-oriented and commercially aware.
- Experienced with SAP or similar systems.
- Able to navigate ambiguity and adapt to new ways of working.
- Proficient in MS Outlook, Excel, PowerPoint, and Word.
- Excellent numerical, written, and verbal communication skills.
Desirable Skills:
- Previous experience in the aerospace sector is a plus!
- Knowledge of IT & Analytics, shipping, and logistics operations.
- Experience in resolving customer complaints.
If you are ready to embark on this exciting journey with us and contribute to our mission of delivering excellent customer service in the aerospace industry, we want to hear from you!
Apply now and take the next step in your career as an Airline Support Representative. Together, we'll soar to new heights!
If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
