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The Role:
The Outbound Operations Manager oversees all outbound operations in a fast-paced distribution center. This role ensures efficient, accurate, and timely order fulfillment, shipping, and delivery processes while managing a team of supervisors and associates. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to meeting and exceeding performance metrics.
Hours: Monday to Friday 18:00-0200am
Salary: £45-£50K + £5k car allowance)
Key Responsibilities
Operational Management
- Plan, direct, and oversee all outbound operations, including order picking, packing, staging, and shipping.
- Ensure timely and accurate order fulfillment to meet customer service standards.
- Monitor outbound schedules and coordinate with carriers to optimize shipping processes.
- Develop and implement operational procedures to enhance productivity, reduce errors, and improve efficiency.
- Manage inventory flow in alignment with outbound requirements, ensuring seamless integration with inbound and replenishment processes.
- Supervise, mentor, and develop a team of supervisors and associates.
- Establish clear performance expectations and hold team members accountable for meeting goals.
- Provide training and cross-training opportunities to build a flexible and skilled workforce.
- Foster a positive, collaborative work environment focused on safety, respect, and productivity.
- Track and analyze key performance indicators (KPIs) such as on-time shipments, order accuracy, and labor efficiency.
- Identify trends, resolve bottlenecks, and implement solutions to improve performance.
- Prepare and present reports on outbound operations to senior management.
- Ensure all outbound activities comply with company policies, safety standards, and regulatory requirements.
- Conduct regular audits and enforce best practices to maintain a safe and organized workplace.
- Investigate and resolve safety incidents or operational disruptions promptly.
- Drive process improvement initiatives to enhance outbound efficiency and customer satisfaction.
- Collaborate with cross-functional teams to streamline workflows and integrate new technologies or systems.
- Stay informed on industry trends and innovations to maintain a competitive edge.
Education & Experience
- Bachelors degree in logistics, supply chain management, business administration, or a related field (or equivalent experience).
- 5+ years of experience in distribution, logistics, or warehouse operations, with at least 2 years in a managerial role.
- Strong knowledge of outbound logistics processes, systems, and best practices.
- Proficient in warehouse management systems (WMS) and other operational tools.
- Demonstrated ability to lead and motivate teams in a dynamic environment.
- Excellent organizational, problem-solving, and decision-making skills.
- Effective communication skills, both verbal and written.
- Ability to analyze data and drive performance improvements.
