Back to searchService Desk Administrator
Pertemps Wolverhampton Commercial
Posted 13 hours ago, valid for 14 hours
Wolverhampton, West Midlands WV10 0RQ, England
£25,000 - £28,000 per annum
Full Time
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Sonic Summary
- The Service Desk Administrator is responsible for ensuring the smooth operation of the service team by managing customer calls and inquiries via portals and emails.
- Key duties include scheduling and allocating engineers for maintenance tasks, ensuring they have the necessary equipment, and managing workloads effectively.
- Candidates should possess excellent geographical awareness and previous experience in a busy environment, with experience in scheduling engineers being advantageous.
- This is an office-based position with rotating shifts from 8am to 5pm and 9am to 6pm.
- The job requires prior experience, although the specific salary is not mentioned.
Key Responsibilities:
Schedule and allocate engineers for routine and corrective maintenance tasks.
Ensure engineers are equipped with all necessary parts and equipment prior to jobs.
Manage and prioritise workloads for engineers to optimise efficiency.
Maintain engineers' diaries, scheduling time slots, return visits, and booking in works as needed.
Using various customer portals.
Experience and Qualifications:
Excellent geographical awareness to effectively allocate resources.
Previous experience in a busy, fast-paced environment is essential.
Experience in scheduling and supporting engineers would be an advantage
Must be multi-taskingand able to work in a fast paced environment
This is an office based position working 8am - 5pm and 9am -6pm rotating shift .
