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In this position, you will be responsible for driving business performance and improving the customer experience by creating a food and beverage strategy, as well as developing product ranges that deliver consistent quality in taste, flavor, value, and overall guest satisfaction.
Your contribution will be vital in captivating and delighting guests with innovative products that the brand takes pride in serving.
Client Details
The business is a multinational coffeehouse and fast-food chain known for its coffee, donuts, and quick-service menu offerings.
The brand has thousands of locations across Canada, and an expanding presence worldwide.
The brand works hard to deliver the highest quality products and services and strives to be a leader in everything they do.
Description
- Food & Beverage Strategy and Menu Development: Ensure the menu evolves to meet customer needs, identifying opportunities to boost sales and profitability.
- Food & Beverage Trends: Stay informed on emerging food trends and be ready to introduce them when the timing is right.
- Customer-Driven Range Development: Utilize customer insights to refresh key product ranges, maintaining excitement and interest in the menu.
- New Product Introductions and Limited Time Offers (LTOs): Develop new items and LTOs in line with brand standards and local market demands, ensuring timely seasonal launches for approval.
- Critical Path Management: Ensure products are available on time for their launch, adhering to timelines.
- Product Development Approval: Collaborate with the Food QA & Technical Manager and RBI to gain concept approval, ensuring necessary operational guides, equipment, and product details are ready for launch.
- Supplier Management: Work with the Head of Procurement to engage new suppliers, localize the supply chain, expand the range with approved suppliers, and identify new supplier opportunities.
- Post-Launch Review: Collaborate with marketing, supply chain, finance, and operations teams to review product launches, assess success, and capture key learnings for future development.
- Marketing Support: Assist marketing with product photo shoots, ingredient management, and preparation of product guides.
- Menu Approval for Digital Assets: Work with marketing to ensure digital menu assets, including calories and product descriptions, are accurate for delivery partners.
- Consumer Panels and Ingredient Trials: Conduct consumer testing and ingredient trials to gather data and support product launch decisions.
Profile
- Extensive experience in food development
- Preferred experience in the hospitality or food service sector
- Excellent communication and interpersonal skills
- Enthusiastic, positive, and ambitious attitude
- Exceptional attention to detail
- Ability to meet deadlines and work within time constraints
- Hands-on experience in a multi-site operational environment
- Experience working in cross-functional teams
- Ability to thrive in a fast-paced environment
- Eagerness to learn and expand skills in new categories
- Valid full driving license
Job Offer
- Bonus
- Car allowance
- Growth opportunities
- The opportunity to join an expanding global business
