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Hours: Monday -Thursday 9am- 5:30pm / Friday 9am-5pm (1 hour lunch)
A fantastic opportunity has become available to work for a very well-known and respected company within the Wolverhampton area. This role will be dealing with general administrative tasks and providing support to management and all other departments within the business.
The successful candidate will have excellent customer service skills, will be presentable and have a friendly manner.
Duties:
- Answering the telephone and monitor voicemails.
- Welcome visitors and make drinks as necessary.
- Open the post, distribute and scan to the necessary staff.
- To confirm bank details and assist the accounts department.
- To identify callers needs and requirements and directing calls as necessary.
- Processing requirements and updating customers.
- Inputting enquiries, files, contact details, deals and comparable information onto the CRM database system.
- Assist management with any emails, letters, schedules and reports that need to be produced and sent to clients.
- Monitoring and maintaining records of company products.
- Responding to website enquiries.
- Keeping the CRM database up to date by keeping in regular contact via telephone and email to assist with their ongoing requirements and recording / sharing any changes and archiving as necessary.
- Producing monthly reports
- Producing and amending details using Microsoft Publisher.
- Producing weekly introduction reports to clients as required and recording any further introductions we make.
- Opening up new files and allocated job numbers as required.
- Diary management – arranging meetings, confirming appointments and meetings on Microsoft calendars.
- Updating the company website with new instructions and making amendments to existing ones.
- Assisting with any typing / amendments of documents as required.
- Logging & reporting any issues to do with the CRM database, telephone and website to the necessary provider.
- Obtaining quotes and logging as required.
