- Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
- Supervising staff members and communicating the importance of customer satisfaction.
- Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
- Maintaining a high standard of customer service according to company operating procedures.
- Attending to any complaints logged by guests in a professional and timely manner.
- Performing monthly evaluations of staff members according to performance and participation.
- Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
- Working with the human resources department to recruit and train new personnel.
- Determining the future goals of the hospitality division by studying market trends and working with the marketing team.
Back to searchHospitality Manager
Apex Careers and Staffing Limited
Posted a month ago, valid for 9 days
Woodbridge, Suffolk IP12 4JH, England
£35,000 per annum
Full Time
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Sonic Summary
- Salary: Competitive, based on experience
- Experience: Minimum 5 years in hospitality management
- Planning, organizing, and managing daily operations of hospitality staff
- Supervising staff members to ensure customer satisfaction
- Checking supplies, maintaining customer service standards, and addressing guest complaints
