Service advisor

Job role: Automotive Service Advisor – Main Dealer

Location: Lincoln

Salary: OTE (On-Target Earnings): £38,456 at 100% of target (with additional bonus potential)

Hours: 47.5 hours per week (Monday to Friday), plus 4 hours every other Saturday

Benefits:

• Performance-related bonus structure
• Company pension plan

Type: In person – full time/permanent

Requirements:

• Experience: Minimum 1 year of experience as a Service Advisor (preferred)
• Certification: Valid UK driving licence required

Role Overview & Key Responsibilities Of An Automotive Service Advisor:

As an Automotive Service Advisor, you will be the first point of contact for our customers, delivering exceptional service and ensuring their vehicle service experience is smooth and hassle-free. Your responsibilities will include:

• Customer Interaction: Greet customers warmly and professionally, ensuring they feel valued from the moment they arrive.
• Booking and Coordination: Schedule vehicles into the technical workshop, liaising with the workshop team to ensure work is completed on time.
• Communication: Keep customers informed throughout the service process, including updating them on vehicle progress and making arrangements for onward travel.
• Vehicle Handover: Ensure a smooth handover of vehicles after service completion, maintaining strong relationships with customers to encourage loyalty and repeat business.
• Ongoing Learning: Stay up to date with the latest product knowledge through manufacturer-led training sessions.
• Administration: Maintain organized and efficient administration, ensuring all records are up to date and in line with company procedures.

The Ideal Candidate For An Automotive Service Advisor:

We’re looking for someone who is professional, highly organized, and possesses excellent communication skills. The ideal Service Advisor will:

• Be smartly presented and possess a positive, customer-focused attitude.
• Be able to build strong relationships with customers, offering personalized service tailored to their needs.
• Be highly organized with excellent time management and multitasking abilities.
• Have a "can-do" attitude and be willing to go the extra mile to deliver outstanding customer service.
• Be comfortable working in a team environment, collaborating with colleagues to ensure smooth operations.
• Experience as a Service Advisor is highly preferred, as well as familiarity with Kerridge or other dealer management systems.

Are you a motivated and enthusiastic individual with a passion for customer service? Do you thrive in a fast-paced environment and enjoy helping people? If so, we want to hear from you!

If you’re ready to be part of a dynamic team, providing exceptional customer service in a thriving environment, apply now!

If successful, you will need to digitally register with our agency (if you haven't already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

About Regional Recruitment Services - A Recruitment Agency in Leicester.

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website ((url removed)).