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ML56- Quality Assurance Coordinator.Salary: £40,000- £45,000.Location: Oxford.Overview:First Military Recruitment are currently seeking a Quality Assurance Coordinator on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:
- Coordinate a comprehensive Quality Management System aligned with ISO 9001.
- Maintain Quality Assurance (QA) policies, procedures, and guidelines to support a commitment to quality excellence.
- Coordinate external audits with certification bodies, including BSI and Achilles.
- Collaborate with internal teams to identify and address quality-related issues, ensuring effective corrective and preventative actions are taken.
- Manage the process for internal QA audits, preparing the audit programme and updating it quarterly.
- Coordinate a team of internal auditors, providing guidance and training as needed to enhance skills where possible.
- Undertake internal QA audits.
- File and analyse internal audit results, ensuring corrective action requests are implemented and closed out effectively.
- Support the preparation of quality management reviews with senior management.
- Prepare and update intranet pages and QA content.
- Prepare and issue communications relevant to the QMS where necessary.
- Support a culture of continuous improvement across the organisation.
- Act as a central point of contact for quality assurance and general compliance queries.
- Assist with developing and managing a comprehensive Customer Care process.
- Prepare resources to facilitate Customer Care Interviews.
- Analyse results from Customer Care interviews, addressing opportunities for improvement and training accordingly.
Skills and qualifications:
- QA Auditor qualification desirable.
- Proven experience working within Quality Assurance, to be discussed at interview.
- Working knowledge of ISO 9001, ISO 14001, and ISO 45001.
- Strong analytical skills.
- Excellent interpersonal and communication skills.
- Problem-solving mindset; able to demonstrate initiative and sound judgment.
- Ability to work effectively as part of a team.
Salary: £40,000- £45,000.Location: Oxford.
