Business Support Administrator

CY Resourcing is working alongside a reputable organisation in Worcester to find permanent Business Support Administrator. They are seeking a motivated individual to join their dynamic team and contribute to their continued success.

Key Responsibilities:

• Manage daily administrative tasks and provide customer service support, including handling call queues.
• Open and maintain customer supply accounts, ensuring all tasks are completed within established Service Level Agreements (SLAs).
• Accurately analyse and process data within relevant systems to support business operations.
• Ensure the integrity and accuracy of multiple system databases.
• Offer analytical support, including tasks such as benchmarking and compiling shopping basket data.
• Serve as a key point of contact for system and process guidance, particularly regarding the Procure Wizard ordering and stock portal.
• Coordinate sales support activities in line with agreed deadlines.
• Provide general assistance and collaborate with team members to ensure smooth operations.

Position Requirements

• To succeed in this role, you will need to bring a combination of administrative experience, strong communication abilities, and organisational skills.

Essential Skills:

• Previous administration experience, with strong organisational and communication skills, including the ability to confidently handle phone inquiries.
• Strong attention to detail, alongside excellent analytical and numeracy skills.
• Exceptional interpersonal skills, with the ability to engage professionally and effectively with both clients and internal stakeholders.
• A proactive approach to team work, with a "can-do" attitude and the ability to thrive in a collaborative environment.
• Comfortable working under pressure and meeting deadlines in a fast-paced setting.
• Excellent time management skills, with the ability to prioritise tasks and meet SLA deadlines efficiently.
• Proficiency in Microsoft Excel and the ability to handle data accurately.
• Willingness to learn and adapt to new systems and technologies.

If this role looks like it could be of interest to you, please click apply. Alternatively, if you have any questions prior to applying please contact Megan Sheehan at CY Executive Resourcing Limited.