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Details of Role
- Manage, nurture and develop the Customer Support team, communicate job expectations and perform appraisals and job reviews.
- Contribute customer service information and recommendations to strategic plans and reviews.
- Processing, monitoring and ensuring customer orders are delivered on time.
- Work closely with our UK based Regional Sales team, producing reports and other strategic information.
- Answer customers’ questions, resolve problems, and maintain customer satisfaction and expectations.
- Managing our returns processes.
- Determine customer service requirements by maintaining regular contact with customers via phone and email.
- Assisting with existing carrier relationships
What we are looking for
- An experienced Customer Support operator (Supervisor or Manager level).
- Motivated and positive individual.
- Computer literate with experience of MS Office programs.
- Great interpersonal and organisational skills.
- Flexible approach to day to day tasks.
- Excellent attention to detail.
