Customer Liaison Manager

Approach Personnel are currently recruiting on behalf of a 5-star new build housing developer for a Customer Liaison Manager covering 2 developments in Worcester.

The main function of the role is responsibility for the handover of homes to customers, working with all departments to ensure the homes are defect free before, and after customers into their new home and enhance the customer's experience of their home buying process.

Responsibilities:

• To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role
• To carry out Customer Care Introduction calls
• Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
• To record the results of these inspections and report back to stakeholders on outcomes
• Attending & chairing (as required) weekly sales and construction meetings
• Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships
• Attending NHBC Claim Investigations meetings as and when required
• Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system
• Manage own diary to ensure all properties are inspected in line with predicted completion dates

Qualifications & Experience

• Previous experience gained through working in Site Management; Clerk of Works; Customer Care; Buildings or NHBC inspection roles is an essential requirement
• A 1st class understanding of the expected fit and finish of a new home
• The ability to deal with difficult situations and communicate in a clear and confident manner
• Strong customer facing experience coupled with a delivery focus
• Must be able to work as part of a team and be self-motivated when working independently

Skills / Knowledge

• Up to date buildings regulations knowledge
• NHBC knowledge
• Customer care
• Time management

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact Betty on 0115 9003 171 to leave your details, we will then contact you when a job arises which best suits your skills.