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Job Title: Customer Support Representative
Location - Worcester
Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience!
Location: Worcester
Salary: 25,000 per annum (increasing to 26,000 after probation)
Hours: Full-time, Monday to Friday, 9:00 am to 5:30 pm
About the Role
As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers. You'll work in a fast-paced contact centre environment, where no two days are the same.
Key Responsibilities:
- Respond to customer inquiries and provide solutions in a friendly, efficient manner.
- Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.
- Maintain accurate customer records and follow up on issues as required.
- Collaborate with colleagues to ensure seamless service delivery.
What's in it for You?
- Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.
- Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.
- Career Progression: Opportunities for professional growth and development in a supportive team environment.
- Competitive Salary: Start at 25,000, increasing to 26,000 after a successful probation period.
What We're Looking For:
- Excellent communication skills and a friendly, empathetic approach.
- Previous experience in a customer service or call centre role is an advantage but not essential.
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a team and thrive in a fast-paced environment.
Why Join Us?
Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, you'll find plenty of reasons to build your career with us.
Ready to Apply?
If you're excited to make a difference and provide top-notch customer support, we'd love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.
Join us and be part of a team that values your contribution and supports your growth!
