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Digital Customer Experience Specialist (Outside IR35)

Zachary Daniels Recruitment
Posted 16 days ago, valid for 6 days
Location

Worcester, Worcestershire WR1 1UN, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

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Sonic Summary

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  • We are looking for a Digital Customer Experience Specialist for a hybrid contract role based in Redditch and remote work, with a contract length until the end of March.
  • The position offers a competitive rate of up to £50,000 for the contract, inclusive of fees.
  • Ideal candidates should have proven experience in customer experience, particularly in digital journeys within the retail sector.
  • Key responsibilities include customer insight analysis, journey mapping, competitor research, and establishing best practices.
  • Applicants should be innovative, collaborative, and process-oriented, with a strong understanding of customer expectations in retail.

Digital Customer Experience Specialist (Contract - Outside IR35)

Location: Hybrid - Support Centre (Redditch, 2 days per week: Tues & Weds), Remote (3 days per week)
Contract Length: Until End of March
Rate: Up to 50,000 for the contract (inclusive of fees)

About the Role:
We are seeking an experienced Digital Customer Experience Specialist to support a new Digital Accelerator programme focused on optimising customer journeys across key retail categories. This role, ideal for a CX professional with a strong retail background, will drive improvements in digital experiences by analysing customer insights, mapping end-to-end journeys, and establishing best practices within our cross-functional team.

Key Responsibilities:

  • Customer Insight Analysis: Analyse customer data to drive journey enhancements.
  • Journey Mapping: Create and refine end-to-end customer journey maps to identify improvement opportunities.
  • Competitor & Best Practice Research: Benchmark competitor journeys and best practices for strategic guidance.
  • Process Mapping: Develop process maps to improve journey efficiency where relevant.
  • Opportunity Identification & Ideation: Identify areas for enhancement and support prioritisation of new ideas.
  • Best Practice Ways of Working (WoWs): Lead in defining and establishing best-practice approaches within the team.

Ideal Candidate:

  • Customer Experience Expertise: Proven experience in customer experience, specifically within digital journeys in a retail setting.
  • Analytical & Insight-Driven: Skilled in interpreting customer insights to inform strategy.
  • Retail Sector Familiarity: Strong understanding of customer expectations and challenges within the retail sector.
  • Innovative & Collaborative: Able to ideate and collaborate effectively to support CX improvements.
  • Process-Oriented: Comfortable with mapping journeys and processes to streamline the customer experience.

Contract Details:

  • Working Pattern: 5 days per week (Tuesdays and Wednesdays in Redditch Support Centre, remaining days remote).
  • Contract Type: Outside IR35, day-rate basis, with budget up to 54,000 through to March.

This role is an exciting opportunity to make a significant impact on digital customer journeys within a fast-paced retail environment. Apply now if you're ready to contribute to a transformative project and bring industry-leading CX expertise to our team.

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