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We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
The main purpose of the role is to Providing excellent first level customer support through taking calls, handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with the ICT customer service objectives.
- Customer Service Analyst role is an office based role
- Permanent
The closing date for this post is 12 noon on Friday 13th December 2024.
Why work for us?
- 26 days Annual leave (increasing to 31 after 5 years’ service) + bank holidays
- Generous pension scheme
- Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Gym membership discounts.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card - over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
- We embrace diversity and welcome applications from everyone.
- We are also happy to talk flexible working where it is suitable for the role.
If you require any support to complete your application or you have any questions please contact the recruitment team on 0 1 9 0 5 7 1 8 4 4 4 (Option 1, Option 5).
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process
