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Customer Service Representative
Location: Blackpole, Worcestershire
Salary: £12.00 - £13.50 per hour
Job Type: Full-Time, Permanent
Hours: Monday - Friday (occasional Saturdays may be required)
The Role
We are looking for proactive and customer-focused individual to join our Customer Service Team. As a key part of our operations, you will handle inbound and outbound customer interactions, ensuring a seamless experience from booking to service completion. You will work closely with our transport, sales, and operational teams to support our customers solutions.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound customer enquiries via phone, email, and online platforms.
- Order Management: Process bookings.
- Issue Resolution: Address customer concerns, complaints, and service requests promptly and professionally.
- Sales Support: Assist customers in selecting the right solutions, upselling where appropriate.
- Scheduling & Coordination: Work closely with the transport team to schedule collections and deliveries efficiently.
- Account Management: Support commercial clients by managing ongoing contracts and ensuring service satisfaction.
- Administrative Tasks: Maintain accurate customer records, update CRM systems, and handle payment processing.
- Compliance & Safety: Ensure customers are informed about regulations and safety requirements.
What We’re Looking For
- Experience in customer service.
- Strong communication skills - confident, professional, and able to handle customer interactions effectively.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in using Microsoft Office (Excel, Outlook, Word, etc.).
- Problem-solving mindset with a proactive and customer-first approach.
- Team player who can work collaboratively with sales, transport, and operations teams.
Why Join Us?
- Be part of a growing business with career progression opportunities.
- Competitive salary and benefits, including performance-based incentives.
- Full training and development provided to enhance your skills.
- Employee Assistance Programme, including mental health support and career coaching.
- A dynamic, friendly, and supportive team environment.
