Assistant Manager

The Assistant Manager will support the General Manager in the operation of the venue covering in times of holiday and absence. The role will oversee staff, ensure that business operations run smoothly and handle escalated customer queries and grievances as and when required.

Organisation Context

We are The Crown, a multifaceted hospitality venue providing a Restaurant, Bar, Café and Rooms in Martley, Worcestershire. We pride ourselves on providing memorable experiences for anyone that visits, serving the best quality local produce and providing an atmosphere that has people planning their next visit before they have left.

Duties and Responsibilities

These describe the behaviour you will need to demonstrate to carry out your job effectively.

• Organising team schedules, handling staff issues and authorising holiday annual and sick leave
• Interviewing, hiring and training new employees
• Evaluating employee performance and providing training and guidance as needed
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
• Filling in for absent employees and assisting teams as needed to successfully complete projects
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service
• Initiating and driving marketing efforts and informing clients and employees about promotions
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.

Qualifications & Skills

• Excellent listening skills in order to effectively lead a team and deal with client grievances
• An empathetic and understanding nature in order to support and guide team members
• Strong leadership and decision-making skills to ensure that business operations function optimally at all times
• Good customer service skills to ensure that clients are retained
• Solid IT skills and knowledge of all relevant software programs
• The ability to cope well under pressure and come up with innovative solutions when issues arise
• Sound financial skills, including creating and managing a budget
• Great organisational skills and the ability to delegate