Senior ICT Support Engineer (Critical Systems)

Senior ICT Support Engineer (Critical Systems)
Location: Worcester (Office Based)
Salary: 49,000 - 55,000 (+ excellent benefits)

Skills: Command & Control Systems, Windows Server, ITIL

We are looking to recruit a Senior ICT Support Engineer (Critical Systems) for a technology driven public sector organisation. This role will see you providing high-level technical support for critical systems and applications that are essential to ensuring the safety and efficiency of their operations. You will play a pivotal role in maintaining and supporting vital ICT services, specialist applications, and equipment.

Key Responsibilities:

• Deliver expert technical support across a range of critical systems, ensuring optimal performance and reliability.
• Provide local supervision and guidance to colleagues within the Specialist Technical Support Team.
• Ensure the delivery of a high-quality, end-to-end ICT service for both internal and external customers.
• Manage incidents and changes in line with ITIL best practices to minimize disruption and ensure seamless service delivery.
• Support and maintain key infrastructure components, including Windows Server, VMware, M365, and networks.
• Troubleshoot and resolve issues within command and control systems, ensuring critical services remain operational.

Essential Skills & Experience:

• Strong background in application support and Windows Server environments.
• Experience in VMware and M365.
• Experience with ITIL incident and change management processes.
• Excellent problem-solving abilities and a customer-centric approach to support.
• Ability to work effectively in high-pressure environments, especially within Operations & Communications Centres.

Desirable Skills:

• Experience with command and control systems (Saab SAFE, Sopra Steria STORM, Capita ControlWorks, etc.).
• Knowledge of networking and telephony systems.
• Experience in database support (e.g., SQL Server, Oracle).
• Familiarity with Airwave radio systems and Azure Virtual Desktop.
• Exposure to load balancing (JetNexus preferred) and monitoring tools (e.g., SolarWinds).
• A background in cybersecurity or supporting policing/emergency services technology.