Back to search
- Provide 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
- Manage and resolve complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
- Perform proactive maintenance and monitoring of client systems to prevent potential issues.
- Collaborate with clients to understand their needs and provide tailored IT solutions.
- Lead and participate in IT projects, including system upgrades, migrations, and deployments.
- Document technical processes and create knowledge base articles for internal use.
- Mentor and guide junior engineers, fostering a culture of learning and professional development.
- Proven experience working in a Managed Service Provider (MSP) environment is essential.
- Strong technical knowledge in Windows Server, Office 365, networking, and cloud technologies.
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Exceptional customer service skills with a focus on delivering high-quality support.
- Experience with remote support tools and ticketing systems.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Relevant IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
- Competitive salary up to £35,000, depending on experience.
- Opportunities for professional development and career progression.
- A collaborative and supportive work environment.
- Flexible working arrangements and a healthy work-life balance.
- Regular team events and a positive company culture.
