- Ensure that customers are always treated fairly and in accordance with the core company values
- Assess claims that have been escalated for adjudication, against agreed business rules and using a range of tools.
- Record evidence and decision making, within the tools provided, which supports an adjudication decision.
- Hold investigation conversations with customers to clarify information as necessary prior to approving or denying a claim.
- Contact customers primarily by telephone, but also by email and letter, to communicate a denial and give clear reasons.
- You must have previous experience of working within Claims Investigation and InsuranceÂ
- Experience in Financial Services Industry (Insurance) (Preferred)
- Lots of experience speaking with customers regularly on the phone
- Good investigation skills and excellent attention to detail
- Strong Microsoft application skills (Excel, Word etc.)
- Excellent Communication skills (verbal / written)