Key Worker Co-ordinator

30 hours per week, £25,121 per annum

We work together - We make things better - We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating pride month through our Inclusion Alliance, being a disability confident employer and, signing up to the Armed Forces Convenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

As a Key Worker Co-ordinator, you will lead a team dedicated to providing high-quality tenancy and estate management services, ensuring a safe and supportive environment for residents. You will oversee critical functions such as maximising income, allocations, complaints, and repairs to ensure an exceptional customer service. You'll also monitor KPIs, manage budgets, and support rent-setting in collaboration with the Finance team, ensuring financial efficiency and adherence to regulations. As a line manager, you will conduct regular one-to-ones, performance reviews, and facilitate team training and development with the support of Human Resources, promoting a safe, compliant, and customer-focused work environment.

About you

The ideal candidate for the Key Worker Co-ordinator role will bring hands-on experience in key areas of accommodation or housing management, particularly in lettings, rent collection, budgeting, and managing contractor relationships for services like cleaning and repairs. Proven experience in leading, motivating, and managing a team is essential, as is a strong understanding of housing management legislation and people management. You will need to be highly organised with a keen attention to detail, able to stay calm under pressure and resolve potentially challenging situations professionally. Strong customer focus is critical, both for external and internal interactions. Experience in social housing is also an advantage.

Closing date: 20 November 2024

Interview date: TBC

Please refer to the recruitment pack upon completing your application.