Back to searchProject Manager - Customer Service
Jark - Worcester
Posted 2 days ago, valid for a month
Worcester, Worcestershire WR1 1UN, England
£40,000 per annum
Full Time
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Sonic Summary
- My client based in Worcestershire is seeking a Customer Service focused Project Manager for a permanent position.
- The role involves managing a small Customer Service Team to ensure First Class Customer Service is consistently delivered.
- Candidates must have previous experience as a Manager or Supervisor in a Customer Service function, along with strong communication skills and the ability to handle escalated situations.
- The position offers a salary of up to £44,000 and requires a proactive approach to managing priorities and driving continuous improvement.
- This is a Monday to Friday role that emphasizes the importance of building strong relationships with both customers and internal contacts.
This role will require you to manage a small Customer Service Team and ensure First Class Customer Service is being delivered at all times. It will also require you to ensure all aspects of modem technology is being utilised including a new CRM which has been invested into the company as they continue to grow.
The key tasks and responsibilities include:
- To monitor and coordinate the work of Team members to ensure that they are operating effectively
- Motivating, training and coaching team members to ensure performing to best of their ability and continuing their development through constructive feedback.
- To build and maintain strong relationships with the designated customers and internal contacts ensuring any queries or complaints are dealt with efficiently.
- Actively promote and identify continuous improvement in customer service standards and processes including the use of technology to drive efficiencies.
- When required to, receive customer enquiries for the Companys products and services, raise quotations, place orders with supply chain and convert into bookings.
- To ensure all Customer interactions are recorded, updated and maintained on the Companys CRM system.
As a suitable candidate you will offer the following:
- Previous experience of working as a Manager/Supervisor in a Customer Service function is essential
- Successful track record of working in a customer service environment or equivalent role.
- Excellent communication skills, telephone manner and attention to detail.
- Ability to deal with escalated and difficult situations with a solution focused approach.
- Proactive with the ability to manage competing priorities whilst working under pressure to meet deadlines.
- Passionate about delivering the right outcome for the business and customer, and the proven ability to inspire this in others.
- Strong IT Skills incl. Microsoft Office and CRM
This role is Mon-Fri and the salary on offer is up to £44,000
Keywords
Customer Service, CRM, Manager, Supervisor
