Job Reference: J-0471
Job Title: Property Management Team Leader
Location: Worcester
Salary: £34,000 Basic - £37,000 OTE
Hours: Monday - Friday 8.45am-5.30pm
Company Overview:
Our client is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, they have earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market
Job Overview:
Reporting to the Head of Centre, our client is seeking a Team Leader of Property Management to join their dedicated and dynamic team based in Worcester. To be successful within this position, you will be a current Senior PM looking to step up, or a current Team Leader with experience within leading a team. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.
Key Responsibilities:
- Conducting Morning Meeting
- Providing support and guidance with the implementation of new legislation and
- Help investigate customer complaint and propose/undertake appropriate response.
- Help to co-ordinate and where possible provide training.
- Support the Property Management department through guidance and mentoring to achieve strategic objectives
- Support audits of property management departments in conjunction with branch audits.
- Ensuring that property management best practice is shared
- Checking Gas Daily to ensure process has been adhered to, having relevant conversations
- Monitoring teams overdue workflows, having relevant conversations
- Monitor the churn report, having relevant conversations.
- Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
- Working on group projects or initiatives along with the RPM to ensure successful implementation.
- Responsibility to enforce strategic objectives
- Conducting Interviews
- Ensuring adequate cover in the department when it comes to holidays and days off
- Monitor workload of Property Managers, being aware of any issues that may affect staff morale
Essential Skills & Experience:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Experience leading a small team
- Proven history working within the Property Industry
- Full UK Driving License Required
What’s on offer:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment