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Think Specialist Recruitment are delighted to be working exclusively with an organisation with offices based in the Worcester area. This is an exciting opportunity for a customer focused Head of Operations to join this leading company to lead and manage the Operations Team. The successful candidate will work as part of the Senior Leadership Team, working closely with Senior Leader to manage the operational performance, reporting directly into the Managing Director.
The successful candidate will have 4 direct reports that they will look after, providing performance management and more.
Salary - circa 55,000 plus fantastic benefits
Hours - 37.5 hour week Monday - Friday
Please note - This position will be fully office based
Some of the duties will include:
- Oversee the day-to-day performance and KPI delivery of the Operations Team
- Lead the ongoing improvement of operational systems, processes, and policies
- Strategically manage resources and capacity within the team to meet business needs
- Manage and mentor operations team to ensure high performance and collaboration
- Develop and implement operational strategies to support company growth
- Oversee the recruitment and training of new employees
- Oversee operations budget to ensure financial targets are met
- Ensure that all relevant customer SLAs and KPIs are met and exceeded, maintaining high standards of performance and customer satisfaction
- Utilise technology and stay on top of industry trends
- Ensure all operations adhere to quality standard and regulatory requirements
The suitable candidate:
- 5 years experience managing an operations team
- Excellent stakeholder management skills
- Highly analytical
- Experience in service improvements and business changes
- An inspiring leader
- Experience within customer service and engagement
- Strong communication skills on all levels
- Experience within the Healthcare sector is desirable
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
