SonicJobs Logo
Left arrow iconBack to search

Resident Liaison Officer

Parker Jones Group Ltd
Posted 2 days ago, valid for 17 days
Location

Worcester, Worcestershire WR1 1UN, England

Salary

£26,000 - £31,200 per annum

info
Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • The Resident Liaison Officer position in Worcester involves managing the customer journey while adhering to client and company procedures.
  • Key responsibilities include providing support to residents during home works, identifying vulnerable tenants, and addressing any issues promptly.
  • The role requires effective communication with residents, clients, and stakeholders, as well as conducting individual consultations and inductions.
  • Candidates should have at least 2 years of relevant experience in a similar role.
  • The salary for this position is £28,000 plus an additional £3,000 for car allowance or company car.

Job Title:Resident Liaison Officer - Worcester

Overview of the Role

In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.

Key Responsibilities

To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.

Identifying vulnerable tenants and any additional needs they might need to accommodate for them.

Ensuring that any problems/issues are dealt with promptly.

Managing the customer/resident journey whilst following the client and company engagement procedures.

To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.

Carry out: choice events, consultation events and individual consultation with residents regarding future work.

Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.

Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.

Agree access arrangements with the resident and book appointments to enable the work to their home.

Ensure relevant communication packs are set up for new contracts.

Team Responsibilities

Carry out customer care duties between clients and the tenants and sub-contractors.

Collaborate with other project stakeholders as required

Assist the customer care manager filing reports for company directors.

Support colleagues as and when required

To act in the best interests of the company at all times

Health & Safety / Legislative Requirements

Complete all site compliance paperwork and TLO trackers as required

To perform all duties in line with company guidelines and legislative requirements

28K PLUS 3K CA or car

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.